Mine booted up instantly, no issues. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. how long have you waited to get your RMA? I. All trademarks are property of their respective owners in the US and other countries. ( Yes, I know, some of you are scared. 1. shipped to valve rma center in netherlands 08. I just got my new deck today. Your Steam Deck should now power down into storage mode. 1. 1. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. The repair shop replaced the right thumbstick and had it working for a little while afterwards. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Either way, don't be surprised if a few days go by before you hear back from the support team. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. my Steam Deck stopped charging after connecting it to an USB Hub. 07. Fingers crossed. Considering an RMA. Shutdown your deck. my advice for anyone reading this. Related. maybe my fifth Deck will be the one. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. if the first one is defective, id rather give them a year to. Select your issue to review troubleshooting information and contact Steam Support if necessary. Steam Deck PSU cable. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. my Steam Deck stopped charging after connecting it to an USB Hub. My Steam Deck is in RMA hell. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. 21: I received broken steam deck and contacted steam support. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. Same, just got my third RMA yesterday and it's still having issue. It is supposed to be getting in today. wait for your new deck. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. - Contact Steam Support on May 16th. 5 weeks start to finish. My Deck came with a thin crack in the base of the left joystick. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. Below is my timeline from when I initiated contact with support to when I received it. Unit arrived at warehouse (Netherlands) on April 4th. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. You also need to reset the OS. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. If your device is out of warranty, the company will offer to fix it up. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. At the time I got the deck, I assumed it was a steam in the material and ignored it. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. subscribers . largelylegit. Restart the Steam Deck one last time. 3. Then I got a tracking email August 13th for my replacement steam deck. So I had to contact Steam and set up an RMA. Failure to follow these instructions may cause severe processing delays. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. Go down and select Settings. kiwii4k • 1 day ago. no, ive bought many things with 30 day return periods. . my advice for anyone reading this. Fking. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. wait for your new deck. YMMV : r/SteamDeck. 6 nm APU. Such as with monitors, it can differ slightly from others of the same model. my Steam Deck stopped charging after connecting it to an USB Hub. 7. Starts with 'FX', 'FW', or 'FV'. how long have you waited to get your RMA? I am based in Germany. Step 1: Open up the steam deck by removing all 8 screws. This is the number of hours on full-fat gaming. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. The rma process is unlikely to solve that particular issue for you. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. Not necessarily, no. How to check fan mfr without opening Steam Deck. You should be able to adjust each side independently until the overall behavior feels right to you. 7. My new deck works perfectly. In Power you got Auto boot on AC attach. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. Select Yes to confirm. Get appMar 4, 2022, 2:01 PM PST. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. #1. Unit arrived at warehouse (Netherlands) on April 4th. I still have no update and waiting for a new unit to be shipped to me. Every time you take apart that silver sticker, it gets worse. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. Got my Steam Deck back from a second RMA in December. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Tomorrow: expected delivery. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. Video/photograph and record everything prior to sending in your deck for any RMA work. 30/03 -> Valve sent me a new Steam Deck. Steam initiated an RMA. I still have no update and waiting for a new unit to be shipped to me. my advice for anyone reading this. ) remove or loosen all screw holding the motherboard to the chassis. It's SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. #1. © 2023 Valve Corporation. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. 0. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. March 17, 2023. EU 512GB 18. ago. It's very likely they will reject the RMA request. TekSone 512GB - Q4 • 8 mo. The console is at 50-55C, so nowhere near throttling. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. • 2 yr. you can later try to fix or help improve the. • 2 yr. It was transported using UPS and picked up Monday after that, only for it to return yesterday. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. There are no rumble motors in the deck, so it will definitely feel weak. TR4N5C3ND3NT • 23 hr. All rights reserved. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. Received my replacement on 3/29 or 3/30, I forget. That doesn't seem like good design considering the screen is oled. A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. I left a couple notes inside asking for it back rather than a substitution. Everything on the deck works except the screen. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. Make sure your Steam Deck is off and plug it in using the charger. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Unit arrived at warehouse (Netherlands) on April 4th. Also happened when using the desktop side of the deck. I see many people having trouble with Wifi randomly shutting off oot of the box. 4. Steam shipped replacement 11/05/2022 Will update on if it's a new. . - Get an email saying Steam Deck's ready to ship on June 1st. 27/07-Steam deck crashed and refused to show anything other than a black screen. Select Battery storage mode. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. Am I screwed with my deck? : r/SteamDeck - Reddit. Check to make sure you've included everything, including the RMA form. and than you have to wait 2-4 Business day to get the shipping information. Repairs for issues covered. avoid buying used decks. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. Steam initiated an RMA. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. 1 week turnaround time to repair fan in Steam Deck - pretty quick. May 6: didn't hear anything from steam but almost as. #15. First time builder. Steam Deck RMA time question. 5. I sent in my steam deck with the same problem for an RMA. - Steam Deck arrives at their warehouse in IL on May 20th. You should be ok because I was sent a brand new Steam Deck with a new cable. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. My Steam Deck had an issue with the battery not charging past 53%. Remember there are a lot of people sending support tickets so it will take a bit to respond to them all. You also need to reset the OS. The console is at 50-55C, so nowhere near throttling. Navigate to the Power Menu. But if you open up the Deck and the switches work when you press them. 1. Shitty service IMO. (You can leave the one holding the heat sink on in place!) 3. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. 1. AutoModerator • Additional comment actions. At least this time Steam Deck seemed to work fine. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. UK RMA Experience. - Deck finally arrives. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. Leave the deck on this screen until it dies on its own. And just like its. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. 1. Submitted a ticket last Sunday to Steam. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. 52 minutes ago #8,057 Zulith said: Figures. The Steam Deck should boot into the BIOS menu. Member. My fan RPM is above. " "We're happy to announce that Steam Decks will start shipping in Japan, South. or maybe glue a chain that you can link to a backpack or something. If you're prepared for the worst case scenario the only surprises you can get are positive ones. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. Steam Deck OLED announced (Better battery life, 7. Help is also available if you can't log in, need to reset your. 5/23 - FedEx delivered the RMA to Valve. It's like any other product or store you have ever bought anywhere. 5 - Holy Grail of an Update for Emulation. Hold Volume+ and press the power button once to boot into BIOS. how long have you waited to get your RMA? I. Please provide details about your issue. If not, I'll probably just cut my losses and get a refund. I still have no update and waiting for a new unit to be shipped to me. Steam Deck RMA process in the UK. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. Steam initiated an RMA. Deck started to load every scene at ultra low fps. Wilqu. Steam initiated an RMA. Steam initiated an RMA. 1TB NVMe SSD. how long have you waited to get your RMA? I. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. 30/03 -> Valve sent me a new Steam Deck. EDITED: 04. On the left sidebar, you can see many different folders and places. sawsac 64GB • 1 yr. my Steam Deck stopped charging after connecting it to an USB Hub. But if just by opening and replacing it voids it, then that's a bit unfair. Steam Deck Steam Gaming. Hi guys long story short, I purchased a steam deck new from Stock-X because Steam is seemingly refusing to bring this to Australia especially how they've brought to Asia and excluded Australia, its the only way for me an Australian with a 13 year old account steam account with almost 1,500 games to get a chance to get one and with my poor health it's. 07. (You can leave the one holding the heat sink on in place!) 3. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. Bad RMA experience - UK. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. The Steam Deck is a handheld, portable gaming console made by Valve. ago. If your issue is under warranty, Valve will continue fixing free of charge. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. . I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. delivery. - Deck finally arrives. I see many people having trouble with Wifi randomly shutting off oot of the box. 4. However, you now have the option of getting out of. 1TB NVMe SSD. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Both left and right trackpad are not working. Here’s a video I found:. Be sure to communicate with the team via the support page. Donations are appreciated, but not necessary:paypal. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. 1. I know burn in takes extreme scenarios. Include the following items inside the box: RMA instruction sheet, bar code up. Of course this was during the queue and as of now there’s no more queue but I. Typical. Got the RMA, sent the device off. They received my Steam Deck a couple days ago. Lastly. . Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. If your device is out of warranty, the company will offer to fix it up. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Rumble motors are in controllers like Xbox or playstation. I still have no update and waiting for a new unit to be shipped to me. Best. I had to RMA my Steam Deck because the left stick click was faulty. Unit arrived at warehouse (Netherlands) on April 4th. 05. The button clicked every time, so I thought mechanically everything should be ok. 7. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. the first steam deck had a faulty fan which made a rumbly. Let your Steam Deck sit overnight until it has shut down on its own. Steam Deck broken after SSD change. Unit arrived at warehouse (Netherlands) on April 4th. That is completely unacceptable as far as I'm concerned. Go down and select System. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. my Steam Deck stopped charging after connecting it to an USB Hub. I've had to RMA my Steam Deck due to a non-functional L3 button. Disabled by default. 1 year manufacturer warranty that covers defects. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. 3/5 RMA created 3/7 Shipped 3/10 delivered. Let us know the results. ago. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. Miffen May 27, 2022 @ 12:09pm. Seems like you either have to accept it or return it. ago. It is your responsibility to back up stored data before returning your Hardware. I sent my deck out on the 30th and they received it on the 2nd of December. I even reached out to a valve employee for additional info. So I received my new deck, and at first glance everything appeared fine. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. If you'd like to attach a file or screenshot to. my Steam Deck stopped charging after connecting it to an USB Hub. Has anyone who went through the RMA process gotten a replacement yet?. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. 4" Diagonal display size. SPARTAN VI said: Wife and I got our Decks today. Tomorrow: expected delivery. I'm waiting for Steam support reply, although I don't have much faith, honestly. If you're getting a result, it's very likely that your GPU is faulty. Steam initiated an RMA. Snipperflipper Apr 13, 2022 @ 8:52am. Buy it with a credit card that gives you an extra 1 year warranty. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Messages. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. We are happy to announce today that our new Steam Deck repair centers are now open. I can still repro the issue : (. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). They received my steam deck today. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Warehouse appears to have misplaced or mishandled it. Best. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. 00/Count)For Reference, here are the details on the "repair". Tech Support. Removing the battery cable when accessible. Oni Oct 6, 2022 @ 2:42pm. 28: steam deck is delivered to them. Unit arrived at warehouse (Netherlands) on April 4th. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. I likely have more repair experience than most technicians at their depot (30+ years). Photo by Vjeran Pavic / The Verge. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Turn around time is good, anything from 1 week to 6 months. No company ever asked me to provide full contact details to initiate an RMA process before. my_lesbian_sister_gf 64GB - Q4 • 7 mo. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. I was looking into the same. Related. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. The switch is cheap but it requires soldering skills. ago. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Eaten By A Dream. 99 ($5. Hold down the Volume+ button and press the power button. Honestly though, yes it’s valve, decent warranty and returns policy. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Go to setup utility. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. We'll see.